FAQ
General troubleshooting articles and know-how guides on the ChargeWise platform.
- How can I add the Web App to my Mobile Device Home Screen?
- How to Register a New User Account in the ChargeWise App?
- Where can I see a list of all the Operators that are on ChargeWise?
- How do I Delete my User Account in the App?
- How long does it take to integrate ChargeWise with the Charging Station Management System I use?
- How long does the Implementation of ChargeWise take?
- What rewards can I redeem in the app?
- What is Charge Balance and How does it work?
- How much does ChargeWise cost?
- Do I need to change my hardware so I can participate in the Loyalty Programs?
- I completed a charging session but didn't receive points. What should I do?
- How can I reach customer support?
- Do redeemed rewards expire?
- How are points earned?
- How do I know which chargers earn me points?
- What are Tiers?
- How do I advance into a higher Tier?
- What are Programs? What happens when a program expires?
- Do points expire?
- What is the difference between balance and total earned?