How to Set a Daily Spin Loyalty Program
The "Spin the Wheel" is among the many gamified mechanics our team has implemented to ensure continuous daily engagement and solid benefit provision to the EV Drivers. The Daily Spin Loyalty Program not only ensures that the end-user comes back every day but also that she's rewarded properly by providing her with a chance to win a certain number of points or a pre-selected reward.
Here are the steps to configure a Daily Spin Loyalty Program in the ChargeWise Admin App.
- Log in to your ChargeWise Admin App by navigating to admin.chargewise.global and entering your email address and password:
- Navigate to Programs > + New Program > Fill in Step 1: Program Details by providing the Loyalty program's Name, Description, and Image > Next:
- Select the Daily Spin type of Loyalty Program.
ℹ Please note that:
I. The wheel consists of 2 types of segments:
- Points = this is the first type of reward the EV Driver can win.
- Rewards = this is the second type of reward the EV Driver can win. Rewards are coming out exactly as pre-defined as they're in your Rewards Catalogue. You can select each one of them to be rewarded, in case of luck.
II. The minimum number of segments that you can have is 2.
III. You can't have only a Points-only Wheel, but you can't have a Rewards-only wheel because "The wheel needs a 0-point 'No luck today' segment":
IV. For instance, if you have 12 types of rewards (6 points-based and 6 rewards from your Marketplace), there should be 12 separate segments.
V. ⚠️ Once the Daily Wheel Loyalty Program is configured and activated, you can configure and edit the segments, but you can't have another program, as it's purposely limited to 1. ⚠️
VI. The program restarts automatically every calendar month. When this happens, the budget also restarts, and it starts from 0.
VII. There are 2 conditions that an EV driver has to meet for the wheel to be activated for them:
- Their status has to be Enabled = meaning that they have to have a registered account with ChargeWise. ✅
- They have to complete at least one charging session after they have registered their account with ChargeWise so they can activate the wheel. This is the only real prerequisite, so a fresh sign-up can't farm the wheel without ever charging. ✅
VIII. There's a complex "Base odds" mechanism implemented in place, which depends on the budget you have allocated for this program. The Base odds ensure that the system scales winning odds down on days the budget is tight so everyone spinning that day gets the same odds.
- Configure the desired segments accordingly. > Click on +Add Segment > Select Points or Reward > Assign an Amount (if Points) or select a Reward:
- Configure the probability (Chance) that the designated amount of Points or Reward is won, and Type in the Label that will be shown on the Wheel (optional):
- Configure your Daily Wheel Loyalty Program's Monthly Budget based on the Global Economy rules that apply to your dedicated EV Charging Loyalty Programs > Click Next:
- Complete the process by > select the Audience > set the Start and End days of the program > Create Program:
Once the new program is created, it will appear in the Programs menu. Moreover, when you click on it, you'll be able to see some important details such as spin statistics for this month:
Here's what the EV Driver sees in ChargeWise;
- The notification card about the newly set Daily Wheel Program in ChargeWise:
- Daily Wheel Loyalty Program Details:
- Time to Spin the Wheel:
- Please Try Again Later:
