I couldn't Redeem a Reward. What should I do?

If you tried to redeem a reward in the ChargeWise app and it didn't work, here's a quick walkthrough to get unstuck.

1. Confirm you actually have enough points:

• Open the app and navigate to the Redeem section. There, you'll see your current points balance that you can use for Reward redemption:

• The ChargeWise app shows you not only how many points you have accumulated but also which specific rewards are available to you for redemption.

2. When redeeming a Reward, you can navigate to the Rewards section to view and use your Rewards.

However, if any Reward Redemptions are failing, you'll see them at the bottom of the app screen:

3. Click the Retry button, and you'll see the following message on the screen:

4. If retrying still fails, you'll see the following message on the screen:

Please note that if, for some reason, the retry function still fails, the ChargeWise application will automatically issue a refund to you. Hence, you'll be able to see the points refunded in your Profile's History section:

5. If you're still stuck, then please contact the ChargeWise Technical Support team directly by clicking on the Help button:

From there on, you can either hop on a LIVE chat with us or Send Us a message, to which we'll do our best to respond ASAP.